Maintenance & Warranty Guidelines
Especially Important for Coastal & Harsh Marine Environments
Introduction
Why Regular Maintenance Matters in Coastal Areas
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Cause pitting or chalking on finishes
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Affect moving parts (hinges, rollers, locks)
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Degrade seals and weather-stripping
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Reduce overall performance and longevity
Proactive care removes these deposits and prevents issues before they become major problems.
Recommended Maintenance Schedule
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Coastal / Marine / Harsh Environments (within ~5–10 km of the sea, including Cape Town coastal areas): Clean and inspect every 1–3 months (monthly is ideal during windy/summer seasons).
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Inland / Less Exposed Areas: Clean and inspect every 6–12 months.
Tip: Increase frequency if your property faces prevailing winds from the ocean, isunsheltered, or experiences heavy pollution.
Step-by-Step Cleaning Instructions
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Rinse First Use a hose or bucket of fresh, clean water to thoroughly rinse all exterior surfaces (frames, sills, tracks, and glass). This removes loose salt, dust, sand, and debris — the most critical step in coastal areas!
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Gentle Cleaning Prepare a mild solution of warm water and a pH-neutral dishwashing liquid (avoid harsh chemicals, acids, alkalis, or abrasive cleaners). Use a soft cloth, sponge, or non-abrasive brush to gently wipe frames, sills, and hardware. Clean glass at the same time
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Rinse Thoroughly Rinse all surfaces completely with fresh water to remove any soap residue or remaining salt. Pay special attention to corners, tracks, drainage holes, and crevices where salt can accumulate.
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Dry and Inspect Wipe dry with a clean, soft cloth (optional, but helps prevent water spots). While drying, inspect for:
- Buildup or staining
- Damaged/worn seals or weatherstripping
- Stiff or noisy hardware
Hardware & Moving Parts Care
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Lubricate hinges, rollers, locks, handles, and tracks every 3–6 months (more often in coastal areas) using a silicone-based spray (avoid oil-based products that attract dust).
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Keep tracks and drainage channels free of dirt/leaves for proper water runoff
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Operate windows and doors gently to avoid stressing components.
Additional Tips for Longevity
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Inspect seals and gaskets annually — replace if cracked or hardened.
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Avoid contact with construction chemicals (cement, plaster, etc.) during renovations.
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For stubborn spots (rare with regular care), use isopropyl alcohol sparingly and rinse immediately.
Warranty Details
Coverage Periods (may vary by product/system; enhanced options available for coastal use):
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Structural integrity of Aluminum frames/profiles: 10 years
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Powder-coated/anodized finishes: 10 years (adhesion, chalking, fading; often reduced to 5 years in coastal/marine environments)
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Hardware (hinges, locks, rollers, etc.): 3 years
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Seals/gaskets/weatherstripping: 3 years
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Installation workmanship (by us): 3-5 years
Key Conditions for Validity (Critical in Coastal Areas):
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Warranty requires adherence to these maintenance guidelines, with regular documented cleaning, rinsing, and lubrication (especially every 1–3 months near the sea).
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Coverage excludes normal wear, environmental corrosion (e.g., salt damage if maintenance neglected), misuse, unauthorized repairs/modifications, impact damage, or exposure to harsh chemicals.
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In severe marine zones, enhanced finishes (e.g., marine-grade powder coating or anodizing) and professional inspections may be required for full coverage.
Professional Service Reminder
While DIY cleaning keeps your windows and doors looking great, we strongly recommend booking a professional service inspection with [Your Company Name] at least once a year (or every 6 months in very harsh coastal conditions). Our trained technicians can:
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Deep-clean hard-to-reach areas
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Lubricate and adjust hardware
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Check for early signs of wear or corrosion
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Replace seals or parts before small issues become costly repairs
Early intervention prevents the need for major replacements, helps preserve your warranty, and ensures long-term performance in our challenging climate.
In Summary:
“Protecting your investment in our harsh coastal climate — one maintenance visit at a time.” We appreciate your trust in our products and look forward to supporting you longterm!









